18+ | commercial content | begambleaware.org
This guide is for anyone who is looking to use the bet365 app for the first time. To cater for the absolute novice, the examples we will be using will be simple ones.
bet365 User Guide - Page Menu
- How To Place Your First Bet
- How To Register
- How To Deposit
- How To Check Your Bets
- How To Verify Your Account
- What Are Enhanced Verification Checks
- How To Withdraw Funds
- How To Close Your bet365 Account
- How To Find Your Bet Credits
- How To Find Your Bet History
- How To Find Which Markets Have Cash Out
- How To Find Responsible Gambling Tools
- How To Get Support
How To Place Your First Bet With bet365
The first part of this puzzle is locating the event to bet on. It is advised to start betting with an event you have an interest in and a bit of knowledge on, at least at first.
It is also wise to not set the stake too high on your first bet on a new app until you are at least fully familiar with the process. That is unless you are looking to maximise the most out of a new customer bonus.
When an event of interest arises, open up the bet365 app or bet365 website, depending on preference.
The homepage will show that day’s in-play events, upcoming bet boosts, highlights and featured matches. If the event does not appear within these lists, the sports menu bar can be used to search for all upcoming matches.
Once the sport and event has been found tapping on the event will open up the available markets.
Find the market that is to be bet on. For this example, we are going to stick with the outright market. Tap on the odds shown for the selection of choice.
The bet slip will automatically appear at the bottom of the page. This will show the selection, odds and market selected. It. Underneath are two fields. The left hand field is where the stake is to be entered. The right hand field is the place bet button, which will be deactivated until a stake amount is set.
Once a stake is entered, the Place bet button will turn green and be active. Tapping the place bet button will confirm the selection and stake amount and the bet will be placed.
How To Register An Account With Bet365
Registering with bet365 is quick and easy. Read the instructions below and then tap on this link to start the process 👇👇
From the page that opens, tap on the “Join Now” button. The bet365 registration form should now show.
Information required to register for an account is as follows:
- Full name (title, First name, surname)
- Date of birth
- Contact details (email address and phone number)
- Home address (name, number, postcode)
- Login details (set a username and password)
- Bonus code (If any)
- Contact preferences (Agree if bet365 can send promotions or not)
Tick the tick box to agree that you are aged 18 or over and that you agree to the terms and policies set out and the account will then be set up.
If you would like to know more about what bet365 have to offer before registering for an account, check out our bet365 app review.
How To Make Your First Deposit
Bookmakers make a habit of making depositing funds in to the account a very simple process, for obvious reasons. They want their customers betting!
From the homepage, log in and the deposit feature can be seen in the top right of the screen next to account options.
Tapping on deposit will open up the preferred payment method on the account. If this is the first deposit on the account, a payment method will need to be set up.
Payment methods accepted are as follows:
- Debit Card (£5-£20k)
- Apple Pay (£5-£5k)
- Google Pay (£5-£5k)
- Paypal (£10-£5.5k)
- paysafecard (£5-£770)
- Click to pay (£5-£5k)
- Wire Transfer (£100-£100k)
Our preferred method to deposit funds is via Apple Pay or Google Pay. However, this is entirely down to personal preference.
Enter the amount you wish to deposit in to the bet365 account. The minimum deposit amount is £5 for Apple Pay, Google Pay and Debit Card. The minimum deposit amount for Paypal is £10 and the minimum for a wire transfer is £100. Tap on the Pay button and if the funds are available, they will be transferred (immediately).
Be aware that verification checks could be required before being able to deposit money in to an account. You can read more about this further down the page.
How To Check Your Bets
Once a bet has been placed it will sit in the “My Bets” section of the app or website. This can be found within the bottom menu bar on the app and in the top menu bar on the website.
From here users can view:
- All placed bets
- Settled bets
- Unsettled bets
- Bets that are in-play
- Bets that are eligible for cash out
How To Verify Your Account
Bet365 has a duty of care to their customers and the wider public as part of their licensing conditions. Part of that is to do their best in preventing and detecting fraudulent activity and money laundering.
bet365 has an excellent reputation for its service and certainly does not want to damage that to be seen as facilitating crime networks by not being diligent in their operations.
This means that they need to ensure that their customers are who they say they are. This may seem like a hindrance but is a security measure that helps keeps the general public’s money safe.
This process requires the user to verify the full name on the account, along with the address and date of birth. This is usually asked to be completed by asking the user to upload two documents to the Verification section of the app.
This is located from within the account settings. To get there, From the home page, tap on the user account icon (when logged in).
Now head to My account
Tap on verification
This will show what is required (if anything) to verify the account. In this example, the account is already fully verified.
Examples of the accepted documents to verify the details are as follows:
- Name and date of birth – Passport or Driver’s license
- Address – Utility bill or council tax bill
Enhanced Verification Check
bet365 are heavily regulated to make sure they have the welfare of their customers at heart by making sure they are gambling responsibly.
Therefore, if large stakes are being placed, big deposits are going in, or erratic betting behaviour being shown, bet365 may well intervene with extra checks to make sure the customer is within their means and of sane mind.
These types of checks can involve proving affordability by providing wage slips or bank statements. This is intrusive but prevents bet365 from picking up hefty fines. More importantly, it decreases the number of problem gamblers from spiralling out of control.
If these verification checks cannot be satisfied, there’s a good chance that restrictions will be placed on the account limiting deposit and stake amounts until they are.
Therefore, it is important to make sure that you stay in control of your gambling habit. Gambling controls are available from bet365 to help their customers do this, which you can read more about here.
How To Withdraw Funds
Withdrawing funds isn’t quite as quick and easy as depositing. However, it is hardly a major hassle either.
From the homepage, tap on the user account icon.
Now tap on the banking section
Then select Withdraw from the available options.
For security reasons, bet365 has to send money via the same method that was used for depositing. For example, if a debit card was used to deposit, the money requested for transfer will be sent to the bank account connected to that debit card.
In instances where this is not possible, bet365 will fall back to a wire transfer as their alternative method. In our example, Apple Pay was used to deposit. Therefore, the money will be going back to the bank account/debit card that is connected to Apple Pay.
Enter the Withdrawal amount and then enter the account password. This is required to ensure it is indeed the account holder looking to make the withdrawal. All that is left is to tap on the “Withdraw” button to confirm and complete the process.
How To Close Your bet365 Account
Users are able to request their account to be closed at any time. This can be done directly from the bet365 app.
Go to the user accounts from the main page, and then select Gambling Controls.
Account closure, along with other responsible gambling tools can be found here. Tap on “Account Closure”
Information is then shown, explaining the consequences of closing the account. Below are two fields that require an input
- Closure period – This can be set for a specific set of time, such as a week, month, or year all the way up to indefinite. It can also be pinpointed to a specific date.
- Reason for closure – This is to help bet365 understand their customers and service more. There is an option here to not specify, should the user wish not to do so.
How To Find Your Bet Credits
Bet365 like to offer out bet credits every now and then to their customers. They also use bet credits as part of their new customer offer.
To find out if there are any bet credits on the account the user will need to head to the user account section
Balance, withdrawal balance and Bet credit amounts will now be displayed. Users can also check to see if there are any bet credits that can be opted in to from the “My Offers” tab.
How To Find Your Bet History
Full betting history is located within the user account menu.
From here players can get full visibility of their profits and losses, deposit and withdrawal history, and previous bets and bets that are yet to settle.
How To Check Profit/Loss
Tap on the “Win/Loss” from the History section. You can see how to get to history above.
players can now search for the amount won or lost across Sports, Lotto and Gaming. This has to be set for a specific time period. The maximum time period the win/loss feature can handle is 6 months. Set a from and to date from the calendars provided and then tap on the “Show Win/Loss” button to bring up the relevant data.
How To Find Which Markets Have Cash Out
This is quite tricky, as bet365 do not provide an icon or symbol to represent which markets have cash out attached or not. However, from experience, there is a good range of markets that have cash-out options enabled on them.
It is important to remember that bet365 is not obliged to offer a cash-out and can withdraw cash-out options from a match or market at any time.
To find out if any placed bets have a cash-out amount being offered, head to the “My bets”
The “Cash Out” tab should automatically display from the tabs that are available. All bets that have a cash out amount being offered at that moment in time will show here.
You can find out more information on how to cash out by reading our full bet365 cash-out guide.
How To Find bet365’s Responsible Gambling Tools
The Responsible gambling tools can be found in the account menu. Tap on the person icon in the top right of the home page to access it.
Gambling controls, along with Bank, Messages, My Account, My Activity and History can all be found here. Tap on the “Gambling Controls” symbol.
All of the responsible gambling tools will now be shown. To find out more about each of the tools available, check out our guide to responsible gambling with bet365.
How To Get Support
There are a number of ways to get customer support with bet365. These can be accessed from the Help section.
Navigate to the User account menu from the bet365 home page.
Tap on Help.
scroll down to the links at the bottom of the page. Contact us should be within these links as shown.
Users can then choose to get in touch either by:
- Live Chat – Open 24/7 thanks to a combination of real people and a virtual assistant.
- Email – Expect a response back within 24 hours
- Web Message – a message sent via the bet365 messaging system.
- Post – The postal address of bet365’s head office
For those who prefer to speak directly to a bet365 customer support agent, they can call them on 0800 028 8365.
If a fixture is suspended or void on bet365 and the fixture is rescheduled within five days, the bet will stand based on the outcomes of the rescheduled fixture. Any fixture that is suspended or postponed, will be classed as void if not replayed or completed in 5 days.
Full rules regarding interruptions and abandonments can be found within the soccer rules section of the bet365 website.
Bet credits are essentially bet365’s term for free bets. However with bet credits, the stake amount can be set by the user. Free bets usually come in a certain amount and cannot be split.
Therefore, bet credits provides the end user with far more flexibility on how to use them.
“A tackle is defined as where a player connects with the ball in a ground challenge and successfully takes the ball away from the player in possession.
The tackled player must clearly be in possession of the ball before the tackle is made.”
bet365 use opta for all of their statistics shown on their platforms. They also use Opta’s statistics in order to settle bets.
With bet65 bets are usually settled within one hour of the official outcome of the event in question.
If a bet has not been settled within one hour, our advice would be to get in touch with the customer service team so that they can investigate.
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