Coral App User Guide – Everything You Need To Know

18+ | commercial content | begambleaware.org

Welcome to our Coral app user guide. Here you can find out how to get started to get your own Coral account up and running.

We will also provide step by step demonstrations on how to use the popular features that are available.

Coral User Guide Page Menu

How To Register On The Coral App

Coral app icon

Coral require all users who gamble with them to be 18 years or over and to reside within a country in which they are licensed to operate.

Therefore, a registered account is needed. This also means users are able to deposit and withdraw safely and securely.

New users can also choose to benefit from a new customer bonus to get them up and running. Details of the current bonus can be found below.

BET £5, GET A £20 FREE BET

*18+ New UK+IRE Customers. Certain deposit methods & bet types excl. Min first £5 bet within 14 days of account reg at min odds 1/2 to get 1x £20 free bet. Free bet available to use on selected sportsbook markets only. Free bets valid for 7 days, stake not returned. for Horse Racing valid for 7 days. Restrictions + T&Cs apply

To register with or without opting in to the new customer bonus, tap on the link below.

TAP HERE TO REGISTER WITH CORAL

The links above will direct to the Coral offer page. Once there, tap on the “JOIN HERE” button.

The registration form will now open up, consisting of three parts.

  1. Setting up user account details
  2. Identity details
  3. Contact details & user agreement

1  – Account Details

This step requires the user to set:

  • Country of residence.
  • Currency.
  • Email address.
  • A user ID for the new account.
  • Account Password.

Once all fields have been entered, the CONTINUE button can be pressed to move on to the second part of the registration form.

Coral registration form

2 – Identity details

This step collects the user’s title,  full name and date of birth. As the notice states in blue, be sure to use the name that is written on your passport/drivers licence. These documents may be required to confirm the identity on the account.

For the purpose of this demonstration, we have obviously used bogus details in our screenshots.

Again, once completed, the CONTINUE button can be tapped.

second part of coral registration

3 – Contact details & user agreement

The user will now need to enter their full address and phone number. Contact preferences can then be set and once the user is happy to agree with the terms and conditions, they can tap on the CREATE MY ACCOUNT button.

completing Coral registration

How To make a deposit with Coral

To bet on the Coral app, the registered user will first need to add funds to the account. Any returns from placed bets will also be placed in to the account wallet.

To make a deposit, head to the account settings by tapping on the icon in the top right of the Coral app.

 

Coral app account settings

Select the Deposit option.

 

starting a deposit

A list of accepted payment methods will now show.

 

Coral payment methods

Select the desired payment method, add any required details, set an amount to deposit and then hit the Pay or Deposit button to complete the process.

 

depositing with Apple pay

How to place a bet on the Coral app

There are many ways of placing a bet on the Coral app, as well as different types. There are simple single bets, accumulators and combination bets. Here we will demonstrate how to place an accumulator on Champions league football fixtures, as well as other leagues playing on the same day.

From the home page, tap on the football icon

 

Coral football events

The football hub will now open. From here we can select competitions and then locate the Champions League. However, as we are only concerned on the day’s Champions League matches we opt for the “Today’s Matches” coupon.

 

Today's football coupon

The day’s matches will now be displayed. As the Champions League is an elite league, these will be displayed at the top. Less popular and obscure leagues will appear further down the page.

The type of coupon and market can be changed using the available filters above the fixtures. By default the outright match market display. As this is what we are after we can start to make selections that we fancy.

 

Outright market coupon

Selections are made by tapping on the relevant box displaying the odds. As a selection is made the box will turn green to let the user know it has been added to the bet slip.

As more selections are made the number shown in the bet slip will update. A yellow bar at the bottom will also show the accumulator available from the selections made, with odds updating instantly as and when selections are added or removed.

 

adding selections to bet slip

We continue to add selections until we are happy with the total odds offered. We can now either tap on the bet slip at the top of the app OR the yellow accumulator bar at the bottom in order to enter a stake against them.

 

getting to the Coral app bet slip

The bet slip will show all single betting options at the top, with multiple betting options underneath.

As we are looking to place an accumulator with all nine selections, we need to locate the “9 fold acca” stake field inside the multiple betting options.

 

placing an accumulator on the Coral app

Entering a stake amount in to the field will update the total stake and estimated returns information at the bottom and the place button will now be enabled. Tapping on it will go ahead and place the bet.

 

placing a bet on the Coral app

A confirmation screen will now show and the stake amount will be taken from the Available funds in the Coral account.

 

Coral bet receipt

How to check open and closed bets

Viewing live and historic bets can be achieved by tapping on the “MY BETS” button at the top of the Coral app.

 

Checking bets on the Coral app

Open bets, settled bets and even shop bets can be checked here. There’s a dedicated cash out section here too that shows all cash outs available on open bets.

 

checking settled bets

Verifying a coral account

Coral has a corporate obligation, as part of their license agreement to:

  • Protect their customers from identity fraud.
  • Ensure users are over the age of 18 and reside within the licensed territory.
  • Do their best to make sure customers are gambling responsibly.

Therefore, in certain circumstances, Coral may ask for documents to be passed across to satisfy their verification processes. Coral will email/notify relevant customers as and when further information is needed.

Documents that could be asked for include:

  • ID documents –  drivers licence or passport.
  • Financial documents – wage slips or bank statements (usually to justify a large increase in spend or deposit limit).
  • Address documents – utility bill dated within the last three months.

Although these measures may sound intrusive, they are in place to protect the customer, so annoying as complying may be to this step. It is an important one and one that all responsible online bookmakers have in place.

To verify a Coral account head to the account settings.

 

Coral app account settings

Now scroll down to the Help & Contact section and select it.

 

Coral user guide help and contact

Within the popular articles should be an “How do I verify?” Title. Give it a tap.

 

verifying a coral account

Now tap on the “VERIFY NOW” button to be directed to the secure document uploader.

 

document uploader to verify account

Select the relevant ID from the list to be uploaded. Locate the document from photos or files and then upload it. Now the customer just needs to wait for Coral to approve the documents for any request to be approved or restriction lifted.

 

uploading documents

How to withdraw funds from the coral app

Withdrawing is a very similar process to depositing funds. From the homepage, tap on the user account settings.

 

Coral app account settings

Now tap on withdraw

 

withdrawing funds

Select an approved withdrawal method from the horizontal scrolling icons at the top of the screen. Fill out the required fields, including the amount to be withdrawn. Now tap on the “WITHDRAW” button to complete the request.

 

Withdrawing from the coral app

The amount of time it will take for the withdrawal to show will depend on the method chosen.

  • Debit cards – 1-3 working days
  • Visa Fast Funds – 4 hours
  • PayPal – 8 hours
  • Paysafecard – 8 hours
  • Bank transfer – 2-4 working days
  • Coral Connect Card – instant

How to find out if cash out is available

Cash out is available on a generous amount of markets, but not all. Therefore, Coral have a special cash out icon displayed within all relevant market boxes.

 

cash out icon

The markets that contain the cash out icon are eligible for a cash out amount to be offered. Those without are not.

accessing Coral's responsible gambling tools

The responsible gambling tools attached to the Coral betting app should be utilised to some degree to keep betting safe and fun.

All available tools can be found from the user account settings.

 

Coral app account settings

Scroll down to the bottom of the page and the gambling controls hub option should be just above the help and support.

 

Coral's gambling controls

All gambling controls should now be visibly categorised.

 

gambling controls hub

How to close down a coral account

Once navigated to the gambling controls section (detailed above) tap on the account closure and re-opening category.

 

Account closure and reopening

A drop-down list will now show. Now tap on the “I want to close my account” option.

 

closing down a Coral account

select the products you wish to be closed down and then tap on the CLOSE ACCOUNT button to confirm.

 

confirming account closure on the Coral app

How to get support on the coral app

Help is always on hand within the coral app from the help and support centre.

To access, head to the account settings.

 

Coral app account settings

At the bottom of the menu, the Help & Contact section can be found.

 

Coral user guide help and contact

There are various articles and topics here that can answer most queries. However, customer support agents are also available to get in contact with. This option is somewhat hidden away in an attempt to keep the queries down to a minimum.

To contact a support agent, our preferred method is to tap on the forgot password article.

 

forgot password on the Coral app

Information will now appear in regards to resetting the password. However, at the bottom are YES and NO buttons, asking if further help is required. Tap on the YES button.

 

Coral customer support

All of the ways to get in contact with Coral’s support team will now be presented in a nice list. Choose the preferred method and wait to hear back.

 

customer support methods of contact

How does the Coral App stack up against the competition?

We have had our Coral accounts now for over a decade and have seen it evolve from a simple online betting service to the feature packed, realisable service that it is today.

Check out our Coral app review for an overall feel on what to expect from all of the products on offer.

Can We Help Further?

If we could be of any further help at this point we’d love to be. Fee free to fire any questions or comments our way, no matter how big or small, positive or negative. We can always be reached from the handle @bettingapps on Twitter.

FAQs

On the log in page on the Coral app is a forgot username/password option. Tap on this and enter the email address associated to the account. A password reset link will be sent or a username reminder, depending on which was forgotten.

If the email account is inaccessible, the Coral customer support team will need to be contacted to resolve the issue.

If a free bet is available to be used on a given selection, a free bet option will appear in the bet slip. Tapping on it will then display the free bets that are available. Select one and it will then be applied. The user can then top up the free bet by adding a stake amount also or just tap on the place bet button to just use the free bet.

Free bet stakes will not be returned on winning bets. Only the winnings will be returned. For example, if a £10 free bet was placed on a 2/1 selection, the winnings of the £20 will be rewarded, but the £10 free bet stake will not be returned.

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